Patients – Process

Patient Pathway

When you call our Freephone number you will be connected to one of our telephone staff who will take some information from you in order to help decide how we can best be of service. In the first instance you will be asked to complete the questionnaire on the website.

  •  If we are busy you will be connected to either an answerphone where you can leave a message and we will get back to you within one working day or you will be connected to a receptionist who will take your details for one of our healthcare professionals to call you back.
  • Following on from your first contact with a healthcare professional you may be referred to another organisation such as NHS Direct or your GP.
  • We will explain why this may be the case at the time.

 If we feel we can help you, a series of short questions will help determine the most appropriate way for you.

 It may be you are referred to either a:

  •  Neurologist
  • Specialist Headache GP
  • Chiropractor/Osteopath

 However it is your choice and you can request whichever treatment approach you prefer

 We will always explain why we are suggesting a particular approach


 Self Paying

  • If you are paying yourself you will be advised of the costs involved and the process to follow at the time.

 Private Medical Insurance

  • If you have Private Medical Insurance you must follow the procedures appertaining to your individual insurance policy.
  • Often this will involve a referral from your normal GP to a consultant, in which case we will provide you with the details of one of our Neurologists [who are skilled in headache management] which you can take to your GP.
  • In some instances you may be able to see a chiropractor or GPwSI without a GP referral, although you must gain authorisation from your insurance company.


 MRI Scanning

  • HCUK has identified a network of MRI Scanning Units around the country and are able to provide a fast and efficient service.If you need or want an MRI you will be advised of the nearest and the cost involved. You must pay the for the scan before it takes place.

 Once we have agreed the best treatment approach for you our advisor will tell you much it will cost within limits. Confirmation of the prices and processes will made when you speak to the healthcare provider to whom you are referred.

  Waiting Times

  • If you are referred to a GPwSI or a neurologist you will be contacted with 2 working days to discuss an appointment which should take place within 10 working days.
  • If you need an MRI we will discuss the reason and arrange for the nearest MRI unit to call you to book an appointment.  Scans normally take place within 2 weeks.
  • If you are referred to a chiropractor or osteopath we will pass your details to the most convenient HCUK associated clinic and they will call you normally within 1 working day to arrange an appointment to suit you.


 If you have any questions call us on 0800 069 9014