Complaints

How to make a complaint

You can make your complaint by telephone, email or writing in the first instance, to:

 
Marketing Director.
Headache Clinics UK Ltd
11 Station Road
Marsden
Huddersfield
HD7 6DG

Tel: 0800 069 9014
Email: complaints@headacheclinics.co.uk

If you telephone and the Marketing Director is not available the complaint will be logged. Whoever takes your call will ask for your contact number. The Director will call you back. If you are not satisfied following the discussion with the Marketing Director you can submit a formal complaint in writing or ask to talk to the Managing Director.

If your complaint is in writing (including email) we will acknowledge it by return.  It is our intention that complaints will be responded to within 5 working days. If we have to consult a third party on the matter you will be informed of the delay expected. The Managing Director accepts full responsibility for effective complaints handling. If you are dissatisfied with our response we will direct you to the organisations most relevant for you to pursue the complaint.